Changing your mind
When you buy from us online you have the right under the Consumer Contracts Regulations 2013 to cancel the order for any reason, without giving a reason. You can cancel from the moment you place the order until 14 days after the day you receive the goods. Tell us in a clear statement - an email is fine - and you then have a further 14 days to send the goods back to us.
You pay the cost of sending the goods back to us when you have changed your mind. We recommend a tracked service, because until the goods reach us you are responsible for them. This does not apply when something is damaged, faulty or not what you ordered - see below, where we pay.
Send returns to: Ravenspire Games, 5 Spratling Court Office Suites, Manston, Ramsgate CT12 5AN. Get in touch before sending anything back, so we know to expect it and can match it to your order.
We refund what you paid for the goods, plus the standard delivery charge you paid to have them sent to you, within 14 days of getting the goods back, or of the day you show us you have sent them, whichever is sooner. If you chose a faster delivery service than our cheapest one, the refund covers the cost of the cheapest one.
You are allowed to handle the goods as you would in a shop before deciding to keep them. If they have been handled more than that, and are worth less as a result, we may reduce the refund by the amount they have lost in value; we will tell you if that applies and why.
Damaged or faulty items
If anything arrives damaged, or is not what you ordered, tell us as soon as you can and keep the packaging. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can reject them and get a full refund within 30 days of receiving them. After 30 days you can ask for a repair or a replacement, and if that does not put it right you can claim a refund. We pay the cost of returning anything faulty.
We pay the return postage in these cases. Get in touch before sending anything back and we will tell you how to return it at our cost.
How to cancel
Tell us in a clear statement: an email to admin@ravenspiregames.co.uk, or a letter to Ravenspire Games Limited, The Granary, 5 Spratling Court Office Suites, Spratling Street, Manston, Ramsgate CT12 5AN. You do not have to give a reason, and you do not have to use the form below - it is offered because the regulations say we must offer one. Sending your message before the 14 days are up is enough to meet the deadline, even if the goods come back afterwards.
Model cancellation form
To Ravenspire Games Limited, The Granary, 5 Spratling Court Office Suites, Spratling Street, Manston, Ramsgate CT12 5AN: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: Ordered on / received on: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:
Refunds
Refunds go back to the payment method you used at checkout. We will confirm by email when a refund has been issued.
None of this replaces your legal rights
Nothing on this page reduces the rights you have by law. If you are unhappy with how we have handled a return, you can get free advice from Citizens Advice.